Call us on: 01-2932810

For Lost or Stolen Devices

If your device is LOST or STOLEN, please:

  • REPORT the loss or theft to your Mobile Network Provider
    Report the loss or theft of any Mobile phone / Smartphone / iPhone within 24 hours of discovery to Virgin Media by calling 1908 to ensure your SIM card is suspended and your handset is blacklisted and request written confirmation that this has been carried out.
  • REPORT the loss or theft to the Gardaí
    Report the loss or theft to the Gardaí within 24 hours of discovery.
  • Complete and Return
    Complete and Return a Mobilecover claim form to us within 30 days of the incident, together with:

    a) a copy of your Proof of Purchase for your device
    b) your Mobile Network confirmation of blacklisting
    c) your claim excess payment.

Please note the policy excess fee for Smartphones is from €35.00 for Band A €75.00 for band B devices/iPhones.

For Damaged Devices

If your device is DAMAGED please:


Simply Complete and Return
Complete and Return a Mobilecover claim form to us within 30 days of the incident, together with

a) copy of your Proof of Purchase for your     device
b) your damaged device by Post
c) your claim excess payment

Return all documentation by

  • Post - Mobilecover, PO Box 11140, Dublin 2
  • Fax - 01 6767718
  • Email - info@mobilecover.ie
Download the Claim Form

 View our Policy Document

Don't Forget:

Please Don't forget
  • Your excess payment is as stated on your policy schedule.
  • Cheques and Postal Orders should be made payable to Zurich Insurance Plc.
  • Mobilecover must receive your claim form within 30 days of loss, theft, destruction or damage.
  • On receipt of Claim Form, Mobilecover may request further information/supporting documentation from you to substantiate your claim.


Please Note:

Mobilecover goes much further than standard home contents cover. However, there are a few things we can't cover:
  • Mobile phones/Smartphones/iPhones that are lost, stolen or damaged without the SIM card in place
  • Devices stolen from an unattended vehicle, unless it was in the glove compartment or a locked boot
  • More than 2 claims in any 12 month period
  • Repairs that are covered by a warranty
  • Mechanical breakdown
  • Software Failures
Mobilecover insurance is arranged by Mobilecover Ltd. Mobilecover Ltd. is regulated by the Central Bank of Ireland. Mobilecover insurance is underwritten by Zurich Insurance plc. Zurich Insurance plc is regulated by the Central Bank of Ireland. Calls may be recorded for training and verification purposes.

Registered Address:
98 Lower Baggot Street, Dublin 2
CRO No: 470079

Contact Us

Telephone: 01-2932810
Fax: 01-6767718
Email: info@mobilecover.ie
Post:
Mobilecover, PO Box, 11140, Dublin 2

Zurich

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