Call us on: 01-2932810

For Lost or Stolen Devices

If your device is LOST or STOLEN, please:

REPORT the loss or theft to your Mobile Network Provider
Report the loss or theft of any Mobile phone / Smartphone / iPhone / Galaxy S3 within 24 hours of discovery to your Mobile Network Provider to ensure your SIM card is suspended and your handset is blacklisted and request written confirmation from your Mobile Network that this has been carried out.
REPORT the loss or theft to the Gardaí
Report the loss or theft to the Gardaí within 24 hours of discovery.
Complete and Return
Complete and Return a Mobilecover claim form to us within 30 days of the incident, together with:

a) a copy of your Proof of Purchase for your device
b) your Mobile Network confirmation of blacklisting
c) your claim excess payment.

Please note the policy excess fee for Smartphones is from €35.00 and for iPhone / Galaxy S5, iPads/Tablets, the policy excess fee is from €50.00.

For Damaged Devices

If your device is DAMAGED please:

Simply Complete and Return

Complete and Return a Mobilecover claim form to us within 30 days of the incident, together with

a) copy of your Proof of Purchase for your device
b) your damaged device by Post
c) your claim excess payment

Return all documentation by

Post - Mobilecover, PO Box 11140, Dublin 2
Fax - 01 6767718
Email - [email protected]

View our Policy Document

Don't Forget:

Please Don't forget

Your excess payment is as stated on your policy schedule.
Cheques and Postal Orders should be made payable to Zurich Insurance Europe AG.
Mobilecover must receive your claim form within 30 days of loss, theft, destruction or damage.
On receipt of Claim Form, Mobilecover may request further information/supporting documentation from you to substantiate your claim.

Please Note:

Mobilecover goes much further than standard home contents cover. However, there are a few things we can't cover:

Mobile phones/Smartphones/iPhones that are lost, stolen or damaged without the SIM card in place
Devices stolen from an unattended vehicle, unless it was in the glove compartment or a locked boot
More than 2 claims in any 12 month period
Repairs that are covered by a warranty
Mechanical breakdown
Software Failures

Mobilecover insurance is arranged by Mobilecover Ltd. Mobilecover Ltd. is regulated by the Central Bank of Ireland. Mobilecover insurance is underwritten by Zurich Insurance Europe AG. Zurich Insurance Europe AG is authorised by the Federal Financial Supervisory Authority (BaFin) in Germany and is regulated by the Central Bank of Ireland for conduct of business rules. Calls may be recorded for training and verification purposes.

Registered Address:
98 Lower Baggot Street, Dublin 2
CRO No: 470079